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Terms and Conditions

Terms and Conditions

1.1 By continuing to use this website you are indicating that you accept these terms and conditions.

1.2 In the following paragraphs the terms “we”, “our” and “us” mean The Green Cross Toad, the term “you” means the person(s) using the website, the term “working days“ means all days other than Saturdays, Sundays and English statutory and public holidays and “Goods“ means the articles you agree to buy from us including any free gifts supplied.

1.3 The website is intended for UK users only.

1.4 By using the website you confirm that you are aged 18 or over, or if you are under 18 that you are using this website with the consent of your parent or guardian. To order from us you must be aged at least 18.

1.5 These Terms and Conditions are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

1.6 If any part of these Terms and Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.

1.7 The Terms and Conditions shall prevail over any other documentation or communication between us and you.

2. Website Content

2.1 You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of this website without written consent from us with the exception that you may print or download any page(s) for you own personal and non-commercial use.

2.2 We cannot accept any responsibility for any inaccuracies or errors on this website beyond our reasonable control. We cannot guarantee that colours in our images will appear correctly on different computer monitors. The product dimensions supplied are intended to give an approximation of sizes.

3. External Material

3.1 You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses and you should take your own precautions in this respect.

3.2 We are not liable if the website is unavailable. We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.

4. Liability

4.1 We take no responsibility for any loss or damage suffered as a result of using our website, or Goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

4.2 If Goods are not received by you within 18 days of placing you order, we have no liability unless you notify us by email within 21 days of the date on which Goods were ordered.

4.3 In the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential loss or damage. Nothing in these Terms and Conditions is intended to limit our liability for death or personal injury resulting from our negligence.

4.4 We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events and circumstances outside our reasonable control and we shall be entitled to a reasonable extension of our obligations.

5. Waiver

5.1 No Waiver by us (whether express or implied) in enforcing any of our rights, including those in these Terms and Conditions, shall prejudice our rights to do so in the future.

6. Ordering

6.1 By completing the checkout process you are offering to purchase Goods which , if accepted by us, will result in a binding contract. Please note your order will only be dispatched once we have received a cleared payment through Paypal. We will not be liable if there is a delay and we will not accept your order if payment is not cleared.

6.2 After you place your order we will send you, as soon as possible, an email to acknowledge your order. It will confirm which Goods you have ordered. This email is not an order acceptance from us.

6.3 We have accepted your order and a contract has been formed as soon as your Goods have been dispatched.

6.4 We do not have to accept your order if, for example, we do not have the Goods in stock, your payment is not authorised, there is an error on our website regarding the price or other details of the Goods or you have cancelled it in accordance with the instructions below. We reserve the right to refuse any order.

6.5 If there is a problem with your order we will contact you by email.

7. Cancelling an order before dispatch

7.1 You can cancel your order at any time before we dispatch it. If you wish to cancel your order please send us an email including your order number, name and address details and confirmation that you wish to cancel.

7.2 If you cancel part of an order the postage and packaging charge will be recalculated based on the Goods you keep.

8. Refunds and Returns

8.1 If you are unhappy with the Goods you receive please email us. Either a refund or a replacement will be offered provided that the Goods are returned to us within ten working days of receipt. Certain items, including pierced jewellery, are excluded unless they are faulty.

8.2 If you wish to return Goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. This does not affect your statutory rights.

9. Pricing and Payment

9.1 Prices are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. Postage and packing costs will be added to the total price of your Goods.

9.2 While we make every effort to ensure that the Goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If Goods you have ordered are unavailable, we will email you as soon as possible.

9.3 The price you pay is the price of the Goods shown at the time you place your order, even if the price of the Goods has since changed.

10. Special Offers Terms & Conditions

10.1 Free gift offers valid while stocks last.

10.2 If you return an item which you received with a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected.

10.3 Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected.
Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

11. Delivery information

11.1 Our website only shows goods available for purchase in the UK, including Northern Ireland. We can deliver to anywhere in the UK, including Northern Ireland. We are unable to dispatch goods to addresses outside the UK.

11.2 Orders will usually be dispatched within 2 working days. In the event of Goods being returned to us due to non-delivery we will contact you by email. Redelivery costs will be your responsibility.

11.3 To protect our customers from fraud we will only deliver goods to the billing address of the credit/debit card or Paypal account used to make the payment.

12. Changes to the Terms and Conditions

12.1 We reserve the right to change these Terms and Conditions from time to time. If this happens we will notify you by posting the revised Terms and Conditions of use on this website. If you do not wish to be governed by the revised Terms and Conditions of use please stop using the website.


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